Refund Policy
Refund Policy
We want you to be completely satisfied with your purchase.
If you encounter any issues with your order, please review our returns policy below:
Product Types & Return Rights:
Kimura Ldn produces both Pre-Order (Made-to-Order) items and Pre-Made items.
Pre-Order (Made-to-Order): Created specifically for you after purchase. Returns are only accepted if the item is faulty, damaged, or not as described. Change-of-mind returns are not accepted under any circumstances.
Pre-Made: Already produced and held in stock. For online purchases, you have 14 days from the date you receive your order to request a return for any reason, provided the item is unused, in its original condition, and in its original packaging. Customers are responsible for return shipping unless the item is faulty or not as described.
Eligibility Criteria:
Items must be in the same condition as when received, in the original packaging, and accompanied by proof of purchase.
Covered Issues:
Manufacturing defects, damage, or items not matching the description.
Initiating a Return:
Contact us at kimura.ldn@gmail.com or Instagram (@kimura.ldn) to start the process.
Return Approval:
Once we review your request, we’ll provide instructions on how to proceed.
Refund Process:
Upon receiving and inspecting the returned item, we’ll process your refund to the original payment method within 5–7 business days.
By making a purchase from Kimura London, you acknowledge and agree to the terms outlined in this policy.